Last updated – 7/11/2018
What personal information we collect and why
When you register as a patient of our practice, your doctor and/or their support team will need to collect your personal information so they can provide you with the best possible healthcare
services. We also use it for directly related business activities, such as financial claims and payments, practice audits, accreditation and normal business processes.
The personal information we collect and hold generally includes:
● Your name, address, date of birth, contact details
● Information about your health condition, medical history, social and family history, risk factors, medications, allergies, adverse events, immunisations and treatment you may have already received.
● Medicare number or DVA number for identification and claiming purposes.
● Private health fund details.
Only practice staff who need to see your personal information will have access to it. All practice staff have signed a Confidentiality Agreement as part of their Employment Contract with us.
How we collect your personal information
Our practice will collect your personal information:
Directly and in person, over the phone, by email, SMS, social media, through our website or by completing our online or hard copy forms.
When you make your first appointment, our practice staff will collect your personal and demographic information via your registration.
If it is not possible to collect it from you directly, we may also collect this information from:
● Your guardian or responsible person.
● Other involved healthcare providers such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
● Your Private Health Fund, Medicare or DVA.
Who we share your personal information with and when
● Other healthcare providers
● Third parties who work with our practice for business purposes (such as IT providers and accreditation agencies)
● Statutory requirement to lawfully share certain personal information, such as mandatory notification of certain diseases
● Court subpoenas required or authorised by law
● When necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
● During the course of providing medical services through Electronic Transfer of Prescriptions (eTP), or My Health Record system.
NB: Specify other eHealth services your practice may participate in and any other disclosures specific to your practice
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing. Only those people that need to access your personal information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.